Refund and Cancellation policy
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service
that you have purchased through the Platform. Under this policy:
1. Cancellations will only be considered if the request is made 2 days of placing the order. However,
cancellation requests may not be entertained if the orders have been communicated to such sellers /
merchant(s) listed on the Platform and they have initiated the process of shipping them, or the
product is out for delivery. In such an event, you may choose to reject the product at the doorstep..
2. In case you feel that the product received is not as shown on the site or as per your expectations,
you must bring it to the notice of our customer service within 2 days of receiving the product. The
customer service team after looking into your complaint will take an appropriate decision.
In case of complaints regarding the products that come with a warranty from the manufacturers,
please refer the issue to them.
3. In case of any refunds approved by PRACHINIY VYAVSAY, it will take 7 days for the refund to
be credited to you.